Cloud operations

Cloud Support and Operations

We offer a comprehensive range of cloud support and operations services to help businesses manage their cloud platforms effectively. Our team of experts provides 24/7 monitoring, incident management, support, maintenance, and failover and disaster recovery services to ensure that your cloud infrastructure is always available, secure, and performing optimally. Whether you need basic support or advanced operations, we have the expertise and experience to meet your needs and exceed your expectations.

24/7 Monitoring

We monitor our clients’ cloud platforms 24/7 to ensure they remain available, secure, and operating at peak performance. Our continuous monitoring helps detect and address potential issues early, minimizing downtime and optimizing overall system efficiency.

Incident Management

In the event of an incident, we respond quickly and effectively to resolve the issue and minimize downtime. Incidents are managed through our automated alert systems.

Support

We offer various levels of support, from 24/7 to standard office hours or ad-hoc solutions, tailored to the client's needs and budget.

Maintenance

We perform necessary maintenance tasks such as backups, updates, and patching to keep your systems running smoothly.

Failover & Disaster Recovery

We implement technical and functional processes for automated failover and system recovery to safeguard your infrastructure.

CloudScope

CloudScope is our proprietary cloud management platform that provides real-time insights into your cloud infrastructure's performance, security, and compliance.

Our support packages

cloud-support-basic
Support - Basic
  • Access to CloudScope
  • Email Support
  • Update Notifications
  • Phone Support
  • Monthly System Check
  • Monthly Security Audit
  • Incident Management
  • 24/7 Support
  • 24/7 Advanced Monitoring
cloud-support-standard
Support - Standard
  • Access to CloudScope
  • Email Support
  • Update Notifications
  • Phone Support
  • Monthly System Check
  • Monthly Security Audit
  • Incident Management
  • 24/7 Support
  • 24/7 Advanced Monitoring
cloud-support-premium
Support - Premium
  • Access to CloudScope
  • Email Support
  • Update Notifications
  • Phone Support
  • Monthly System Check
  • Monthly Security Audit
  • Incident Management
  • 24/7 Support
  • 24/7 Advanced Monitoring